Frequently asked questions
Some of the most common questions we are asked are listed below. If you can't find an answer to your question here, then please contact us.

About our web design services

Website hosting, domain names and site updates

About our web design services

If I ask for a quote, what happens next?

- We first talk to you on the phone or discuss by email to find out your exact requirements.
- We analyse you requirements and make possible recommendations to achieve your web design objective.
- We create a design prototype, along with detailed information about the website : once you are happy with our proposal, we start working on your website itself and give you a realistic end date.

How long will it take to design my web site ?

This largely depends on what is involved, as well as how soon you, as the client, are able provide us with the essential documents, such as copy and pictures. A simple brochure site can be up and running in 1 or 2 weeks. More complex projects can take longer. When we know you exact requirements, we will send you a contract with a realistic end date.

We know that project deadlines are very important : we will always do our utmost to meet them.
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Do you use pre-made templates ?

No, we never use pre-made templates because with pre-made templates, your site would end up looking like hundreds of others sites on the internet. At Clifton Web Design, we create each and every website from scratch, so every design we create will be unique.

What do I need to supply to build a website ?

You will need to supply us with the text and pictures you want to appear on your site. The more complete this content is, the easier the process will be. You can supply your text and pictures (e.g. full sized jpegs from digital cameras) via email, cd or diskettes but we are also able to scan them for you. We can also search for pictures or graphics for you on the internet, if you don't have any of your own. It is also helpful, if you have any particular ideas about colours schemes or styles that you want, to tell us as much as possible at the start.

Should we put lots of graphics on my web pages ?

It's essential to keep a balance between aesthetics and clarity : not everyone has a broadband connection, and overly complex graphics take a long time to download, so it's very important to maintain a fast download time so that people on dial-up connections can browse your website without having to wait for ages. However, all the graphics we incorporate on our web pages are optimised for fast-loading time.

Which tools and techniques do you use ?

We usually hand-code our websites using an open-source editor called Bluefish. We code using W3C compliant code and we don't use (deprecated) tables but only CSS. By keeping most of the code on a separate file, this ensures your website is standard compliant (a legal requirement sometimes), loads faster and that your pages are clear and easy to update.

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Website hosting, domain names and site updates

What is a domain name?

A domain name is a unique address which points to your website. Eg.
Many personal sites use only the domain name of their Internet Service Provider (ISP) but we strongly recommend you get your own domain name if your site is a commercial enterprise.

How do I register my domain name ?

First, you will need to check if the domain name you are looking for is available to be registered : you can use Nominet's free on-line search facility - called WHOIS in order to determine whether a domain name is available and, if not, the organisation or person to whom it is registered, and at what time that registration was made.
Alternatively, most web hosting companies allow you to do the same checking before you get a webhosting package which will be associated with the domain name you have chosen.

If you need help choosing the right domain name for your business, we'll be happy to advise.

What is Web Hosting ?

Web hosting is the process of renting some webspace on a remote server in order to publish your website online. Web hosting companies offer several web hosting packages. We will help you to determine which one is the best for your requirements. We currently recommend web hosting packages.

What does uploading means ?

While downloading is receiving a file from another computer, uploading is the exact opposite : sending your web pages to your webspace so that they can be accessed by the public across the Internet.

How do I upload my website online ?

Uploading your website is a very simple process. It can be done in 2 ways : you can either use the "control panel" which is associated with your hosting plan (just click on the file you want, to upload it to you webspace), or use a FTP program installed on your computer. If you choose the second option, we suggest one of the following programs :

Mini ftp clients (these ones are light and easy-to-use)

Drop up Load (Windows) is a very light and simple ftp utility. No installation is necessary : just copy the DropUpLoad.exe file on your disk and double-click on it to launch it ! From this point, you can upload your files on your web space with a simple drag and drop. Our recommended choice.

wlFxp (Windows, Mac OS X, Linux) is a light and simple ftp utility. No installation is necessary (note : you need to first install the J2SE package from Sun to use this utility).

Fully-featured ftp clients

FileZilla (Windows) is a fast and reliable FTP client and server with lots of useful features and an intuitive interface. Our recommended choice for Windows users.

Cyberduck is a robust FTP browser for Mac OS X with a nice and easy to use interface. Our recommended choice for Mac users.

AceFTP is a very easy to use FTP client software.

Linux users can also use one of the numerous ftp programs provided with their distribution, for example :
gFTP (this utility is usually provided with your distribution if you're using the Gnome Desktop Environment or Konqueror on KDE, which incorporates a very simple and efficient ftp utility.

Any slight tweaks or amendments are carried out to the site free of charge in the first six months.

All our packages also include up to 2 hours total general Internet orientation education, Web design consultation, and helping clients learn to use the ftp software to easily update their website.

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Our website design prices are very competitive. Please call us on 01914714774 to see how we can help your company.
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